Courageous Conversations 

Tena koutou, tena koutou, tena koutou katoa.

Please note this is not a session about dangerousness. If you need help and support in this area please talk to your personal support people – eg Professional Supervisor, Manager, EAP Counsellor to provide more information. 

It is also important that you work safely over the next hour. Please notice if you are particularly triggered by anything in this training then ensure that you take it to supervision or discuss with someone you can trust.


Learning Objectives:  

To empower workers to have courageous conversations.


In this course we are going to cover three areas:

Preparation/ Knowledge

Key Skills



Be sure to take notes and reflect on the learning throughout this module.   


Madeleine Taylor is a parent of three sons, in their early 20’s and works as a People Skills Consultant. Madeleine is an accomplished workshop facilitator and long-time trainer of negotiation and influencing skills and managing difficult conversations. Madeleine is a registered social worker and has been a member of ANZASW since the late 80’s.

She is a:
Mediator and Facilitator of Conflict
Social Worker at the local Hospice
Restorative Justice Facilitator
Executive Coach
Professional Supervisor
Adult Trainer

 You will need:

A Windows or Mac based computer
Broadband Internet connection (DSL, Cable)
A web browser
The ability to listen to the commentary with either headphones &/or speakers

Estimated Course Time: 

Minimum 2 hours

Note: You will have four months from the date of enrollment to complete this course. You may log in and out of the course as many times as you wish during this time.


Members can instantly access the course by using a credit card.  Non-members, please use internet banking.  Once the payment is processed, you will receive an email notifying you that the course is available. 

ANZASW bank account is 03 0823 0368324 00 (Westpac, Riccarton)

Prices: All prices listed include GST

Membership LevelPrice
Aotearoa New Zealand Association of Social Workers $90.00 Login to Enrol Or Create a new account
Non-members $135.00

Login to Enrol


Create a new account